![]() ![]() Identify frustrated customers in real time and let your most experienced agents help them.Īutomatically extract key phrases from support tickets in order to find tickets that deal with similar issues or topics.Īutomatically detect the language and route your support tickets to the agent that speaks it.Ĭomply with regulations such as GDPR by identifying PII from your data so that you can redact it before publishing. Identify key players from customer feedbackĮxtract named entities from your customer feedback to identify people, products, and organizations mentioned.Track the topics most discussed in social media or in your support knowledge base and prioritize responses based on critical areas of interest. ![]() Understand sentiment, improve experienceĮxplore how customers perceive your brand, extract sentiments about specific areas of interests, and identify your customers’ top frustrations to address them early on. ![]()
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